Privacy Policy

DRVNZ is a car protection studio based in Gachibowli, Hyderabad, Telangana, India. We offer ceramic coating, paint protection film (PPF), and window film services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at drvnz.com or use our cost estimator at estimator.drvnz.com.

We collect information you provide directly to us:

• Phone number — when you use our cost estimator or contact us via WhatsApp
• Vehicle details — car make, model, and category selected in the estimator
• Service interest — which service you're enquiring about (ceramic, PPF, window film)
• Messages — any communication you send us via WhatsApp or contact forms

We also automatically collect standard web analytics data (page views, device type, browser) through Google Analytics if you consent to cookies.

• To respond to your enquiries and provide price estimates
• To contact you via WhatsApp about your booking or follow-up
• To improve our website and services based on usage patterns
• To send service reminders (only if you opt in)

We do not sell your personal information to any third parties. We do not use your data for automated profiling or unsolicited marketing.

When you use our cost estimator or contact us, your phone number may be used to reach you on WhatsApp. By submitting your number, you consent to being contacted by DRVNZ via WhatsApp regarding your enquiry. You can opt out at any time by replying "STOP" to any of our messages.

Your enquiry data (phone number, vehicle details, service interest) is stored in our internal CRM system and in Google Sheets used by our studio team. This data is accessible only to DRVNZ staff. We retain your information for up to 2 years for service history and warranty purposes, after which it is deleted.

Our website uses cookies to understand how visitors use our site. These include essential cookies (required for the site to function) and analytics cookies (Google Analytics). You can disable analytics cookies through your browser settings. Essential cookies cannot be disabled as they are required for site operation.

We use the following third-party services that may process your data:

• Google Analytics — website usage statistics
• Cloudinary — video and image hosting
• Vercel — website hosting
• WhatsApp Business — customer communication

Each of these services has their own privacy policy governing how they handle data.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for WhatsApp communication at any time

To exercise any of these rights, contact us at +91 934 934 9966 or via WhatsApp.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: